Citations: Shalowitz, Joel. 1995. Total Quality Management at Motorola: A Successful Blueprint for Manufacturing and Service Organizations. Journal of Health Administration Education. 15-23.
Who are the buyers? What do they want? A key section of the market: Children born at the peak of the baby boom. They are now 35-40 years old, ready to buy their "last best house" with all the "someday ...
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