Computer malfunction or a complete computer network systems crash can cost some companies thousands of dollars in lost revenues for every hour that their computer system is down. This fact alone is ...

In the shop of the future, the most important tool for best-in-class efficiency might be found on the technicians’ heads, not in their hands. That’s the belief of RealWear, the technology provider ...

In this IT tale, a techie lands his first job working at a support center -- and learns to really listen to what a caller is saying Back in the mid-’90s, I worked at a support center for a line of ...

Automate work orders completed by service technicians who repair heavy equipment to accelerate the billing cycle, follow up on sales leads and improve customer service. Working with their partner, ...