Surveillance video caught a shocking interaction on camera at a smoke shop on Short Vine near UC's campus.The incident involved an angry customer and Puff Smoke Shop's assistant manager. The video ...

In a viral new TikTok, a call center worker deals with an angry customer the day after Christmas who is upset the company was closed for the holiday. In the video, content creator and employee Ashley ...

Imagine working at a store where you have to check a customer’s ID before allowing them to buy something like alcohol or cigarettes. What would you do if a customer didn’t have their ID with them?

This story is from The Pulse, a weekly health and science podcast. Find it on Apple Podcasts, Spotify, or wherever you get your podcasts. Amie Ward has worked in the hospitality industry for more than ...

PARMA, Ohio (WJW) — Cellphones were recording when a worker at an Ohio Chipotle was attacked by an angry customer Tuesday night. Police say that customer, Rosemary Lynn Hayne, 39, of Parma, has since ...

Police arrested a customer who intentionally drove into a CarMax dealership in Inglewood on Saturday afternoon and injured eight people, leaving two in critical condition.

Store policies exist to ensure fairness for both customers and staff. This man encountered a customer who wanted to return a faulty phone. Their store policy was a 7-day exchange or refund. It had ...

A 51-year-old man is accused of choking a fast-food employee after becoming upset with his order, police in Utah said. Police said the incident happened at about 2:15 p.m. on Dec. 28 in South Jordan, ...

Some of their stories are life experiences they deal with while at work, discussions with family, or any bizarre encounters they experience. Actor and server Danny (@dannytheserver) shares and creates ...

Is your customer service stellar most of the time, until it falls apart when confronted with an angry, upset, or disappointed customer? If so, it’s because you don’t have an effective service recovery ...