Instant messaging has become the latest employee productivity tool. A customer-service representative can use it as a quick and easy way to answer an inquiry, whereas a salesperson can inform a busy ...

Instant messaging (IM) isn't just for chatting up your friends and colleagues any more. Enterprises have started to explore using instant messaging for customer service. With Forrester Research ...

My former supervisor and I used to rely on instant messaging as a critical application to get our jobs done. As Web site managers, we could run through the site code together in one window and in ...

Instant messaging (IM) -- whether companies view it as a worker productivity booster or a security threat -- is a popular communication application that many workers use, with or without permission, ...

America Online has released a version of its popular instant messaging product aimed at the corporate market. The Enterprise AIM Services suite, now available, will allow corporations to manage ...

Instant messaging is booming. Almost everywhere you look, people are typing messages to friends and work colleagues at a frantic pace. These are not e-mails but rather short messages that often travel ...

Employers seeking to decrease interruptions may want to have their workers use instant messagingsoftware, according to a study released Tuesday by The Ohio State University and University ofCalifornia ...

UK companies are fretting that employees using IM applications could be breaking compliance laws. Lawyers said this week that more companies are consulting them over the use of IM because they are ...

Rich media marketing services provider TargitInteractive is working with movie studio New Line Cinema to promote the movie “The Lord of the Rings: The Fellowship of the Ring” through instant messaging ...