Editor's Note: This article was updated on July 12, 2024 to include new data and information. Customer relationship management (CRM) platforms have been around since the '90s. Back then they were ...

Discover how CRM integration with other systems can enhance data synchronization, automate workflows, and improve reporting. CRM software can be a powerful marketing, sales, and service solution by ...

Switching CRM requires identifying current problems, researching alternatives, data migration, team training and ...

Operating a business today involves juggling sales pipelines, customer communications, and team projects, while not letting ...

CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track ...

A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information, sales ...

You’ll find dozens of options when shopping for a CRM. But if you are a for-profit business, a few CRM systems stand out among the rest. That’s because some CRM systems are specifically focused on ...

When choosing customer relationship management (CRM) systems, it is important to look at the specific features and tools required to enhance interactions with your customer base. Many standard CRM ...

Is your CRM driving growth — or driving your teams apart? Too often, sales and marketing treat the CRM as a battleground, ...

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including ...