ASC, a global provider of tools that record, analyze and evaluate communications, announced the release of a new integrated quality monitoring application, (IQM). Michael Sauer, Vice President of ...

Your business is increasingly challenged to capture, manage, and learn more from the complete range of customer interactions in your contact center, while maintaining quality service levels. Quality ...

Workflow automation, media processing, and video quality monitoring broadcast technology firm Telestream has brought to market ARGUS, its next generation centralized video monitoring management ...

“The launch of TantaComm Evaluate serves as an additional layer to Capture, our foundational interaction recording platform,” stated Ruben Moffett, Chief Operating Officer. “Evaluate builds upon ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

Medtech industry groups said the FDA should use existing regulatory and quality tools to monitor performance, while medical ...

Checking air quality online is becoming as easy as checking traffic. Shair, a real-time air-quality mapping platform, is now measuring particulate matter and other pollutants in the San Francisco Bay ...