An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a …

An Automatic Call Distributor (ACD) is a phone system that automatically distributes incoming calls to a specific agents based on pre-defined criteria, such as availability, skill set, or priority …

Sep 20, 2024 · First things first, what does ACD stand for? It stands for automatic call distribution. It’s a telephony system feature that automatically receives incoming calls and distributes them …

Automatic Call Distribution (ACD) allows your call center software to efficiently route incoming calls. Learn how it works and the benefits it can bring.

Jun 11, 2024 · ACD uses data collected from IVR and call metadata to place callers in a queue, prioritize their call and then route the call to the next available agent based on rules and …

ACD, or automatic call distribution, and IVR are two different technologies used in call centers. ACD is responsible for routing incoming calls to the most suitable agent or department based …

Mar 9, 2025 · Initially developed in the 1970s, ACD systems were designed to manage large volumes of calls efficiently, improving customer service by ensuring callers reach agents with …

Jul 15, 2025 · Automatic Call Distribution (ACD), also known as an Automatic Call Distributor system, is a fundamental inbound call management feature of contact center solutions.

Feb 24, 2025 · Automatic Call Distribution (ACD) is a phone system that directs incoming calls to the right agent or department. It helps you handle a high volume of calls.

An automatic call distribution system or ACD system is a telephony tool that receives and distributes incoming calls to agents/teams based on the criteria you have already established.